Does Festivallr offer guarantee to their customers?
Of course! If you are not happy with your print, we'll take it back. We will reprint any defective product and send it to you without charging any additional fee.
NOTE: All monogrammed, personalized, promo items or final sale items cannot be returned or exchanged
How do I check the status of my order?
We’ll send you your tracking number as soon as your order has been processed.
In most cases order processing takes between 24-96 hours.
How long does delivery take?
We know the feeling of waiting for an awesome product to arrive, so we get them to you as fast as we possibly can!
Here are our standard shipping times:
Products & Accessories: Usually 7-10 days for all our products unless specified in the description
Due to high demand of some of our free & promotional products, please allow 2-4 weeks for delivery.
If your order hasn’t arrived inside the estimated delivery times, please contact our support team at firstname.lastname@example.org
For products other than clothing, delivery time may take up to 30 days to arrive from our suppliers. The average delivery time is much lower, but we like to make our customers aware that in very rare cases it can take up to 30 days to receive your product(s).
Some of our products are shipped from our overseas warehouse direct to you. In the rare event that there is a customs charge, this will be the responsibility of the customer.
I ordered more than 1 item, why did I receive 1?
When you order multiple items at a time some are shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!
How secure is my personal information?
Festivallr adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.
We don’t sell, lease or otherwise distribute any personal customer information.